FAQ
How Can I Place an Order?
To shop at Parunovax, follow the steps below:
Choose the product you wish to buy and add it to your shopping cart.
Continue to checkout and select an available payment method.
Provide your contact information, including your name, email address, and shipping details.
Enter any valid discount code before making payment.
Check your order details and delivery address, then complete your purchase.
Once your order has been submitted successfully, you will receive an email confirming your order details.
If you need help, please contact:
Email:
service@parunovax.com
What Should I Do If My Order Contains Incorrect, Damaged, or Missing Items?
If your order arrives with an incorrect item, damaged item, or missing product, please contact our customer support team as soon as possible.
Please provide:
Order number;
Photos of the item received;
Details about the issue.
After reviewing the information provided, we will work with you to provide an appropriate solution.
Email:
service@parunovax.com
Will I Receive an Order Confirmation?
Yes.
Once your purchase is complete, an order confirmation will be emailed to the address you entered at checkout.
If the email is not in your inbox, look in your spam, junk, or promotions folder.
If you are still unable to find it, get in touch with our support team.
Can I Modify My Order After Placing It?
If you need to update your order information, please contact us as soon as possible.
Order changes can only be requested before the order enters the processing stage.
Once an order has been processed or prepared for shipment, modifications may no longer be possible.
Email:
service@parunovax.com
How Do I Manage Items in My Shopping Cart?
Before checking out, you can make changes to your cart:
Add Items
Choose the product you want and add it to your cart.
Review Items
Open your cart to view the products you have selected.
Update Quantity
Change the quantities you wish to purchase before completing checkout.
Remove Items
Delete any products you no longer wish to buy from your cart.
Which Browsers Are Supported?
For a smoother browsing experience, we suggest using the latest versions of:
Google Chrome;
Safari;
Firefox;
Microsoft Edge.
Some website features may not work as expected on older browser versions.
What Payment Methods Do You Accept?
We accept various payment methods available during checkout, including:
Visa;
Mastercard;
American Express;
Discover;
PayPal;
Apple Pay.
Payments are processed through secure payment providers.
How Does PayPal Checkout Work?
If you choose to pay with PayPal:
Select PayPal at checkout;
Sign in to your PayPal account;
Check the payment details and confirm;
Return to our website once payment is complete.
How Do I Use a Discount Code?
To redeem a valid discount code:
Type the code into the discount field at checkout;
Apply your code;
Check that the discount is reflected before completing payment.
How Do Returns or Exchanges Work?
For information about returns, exchanges, and refund procedures, please review our Return & Refund Policy.
If you need assistance, please contact our customer support team.
Email:
service@parunovax.com
How Do I Start a Return?
Before returning any product, please contact our customer support team first.
Our team will provide the necessary return instructions and further assistance.
Please do not send items back before receiving return instructions.
Email:
service@parunovax.com
Can I Cancel My Order?
Cancellation requests may be submitted before your order enters the processing stage.
Once an order has entered fulfillment or shipping preparation, cancellation may no longer be available.
To request a cancellation, please contact us as soon as possible:
Email:
service@parunovax.com
Is Checkout Secure?
We use trusted payment providers and reasonable security measures to help protect your payment and personal information during transactions.
How Is My Personal Information Used?
Your personal information may be collected and used for legitimate business purposes, including:
Processing and fulfilling orders;
Providing customer support;
Managing website services;
Complying with applicable legal requirements.
For more details, please review our Privacy Policy.